Privacy Policy

Privacy Policy

Penknight Carpentry is committed to respecting your privacy. In general, you can visit Penknight Carpentry Online without revealing any information about yourself.  However, some information is required to process orders. We may analyse this data for trends and statistics to help us provide you with a Better service.

To process your order, we require your name, billing address, phone number, email address and credit card Information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.


When you make a purchase from Penknight Carpentry Online, your web browser connects with the Worldpay website through an SSL (“Secure Sockets Layer”). SSL is an industry-standard protocol for encryption over the Internet. When Information is encrypted; it is scrambled between your computer and the server. The information is only unscrambled When it safely reaches Worldpay. It’s fast and safe, and it ensures that your personal information cannot be read By anyone else.

During the order process, no Credit Card information is stored on any systems owned or operated by Penknight Carpentry.



A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive.

Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

We may collect information about activity on our websites, or we may use other organisations to collect the Information and to share the results with us. We use this information to analyse statistics; track pages and paths used by visitors to our websites; target the banner adverts on our websites and on the websites of other organisations; and Track the use of our internet banner adverts and other links from our marketing partners’ websites to our websites. For these purposes, we and the other organisations we use keep information on the path you take to get to our Websites and on the pages you visit on our websites, using cookies and web beacons. You cannot be personally identified from the information that we or these other organisations collect.

Information supplied by cookies can help Penknight Carpentry

Online to analyse the profile of our visitors, what products they are Interested in and what they buy. This helps us to provide future visitors with a better shopping experience. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website’s features. Each browser is Different; so check the “Help” menu of your browser to learn how to change your cookie preferences.

Information on deleting or controlling cookies and what they are used for is available at these websites and Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.



When you choose to request information, visit your customer account or contact us for any other reason via our website, you are supplying personally identifiable information to Penknight Carpentry.

By submitting such information to us you are consenting to the storage and use of that information by us for the purposes detailed below.

Personal information is deemed to have been submitted voluntarily, and will consist of such details as your name, address, telephone/fax number, email address and company details. This information will be used to supply you with the information or service you require and will not be disclosed or sold to third parties. We treat all information supplied to us as confidential, and undertake all necessary precautions to prevent unauthorised access to this information.

Penknight Carpentry may also retain and use this information for future marketing activity such as providing you with product updates, forthcoming promotions, new services and other information we consider to be helpful or useful to you as a valued customer. If you would prefer not to receive any further communication from Penknight Carpentry please indicate this in the appropriate tick box at the end of your communication with us.


You may request a copy of the data we hold about you, or modify your details by emailing Penknight Carpentry Please note we cannot be held responsible for any information misdirected by network providers, nor do we accept responsibility for the use of information supplied to other companies through links from our website.

For details of our trading terms and conditions please view via our website link


Whilst we make every effort to ensure that the information contained within our website is accurate, we cannot give any guarantees to that effect. Advice supplied is of a general nature and must not be construed as definitive. Please also note that timber is a natural product and is therefore subject to infinite variety of colour and markings. No responsibility is taken for any third party website links contained within this site.


This disclaimer does not affect your statutory rights.



Penknight Carpentry

The Penknight Building, 

Restormel Industrial Estate,


PL22 0HG


Phone- 01208 367162