Delivery Information

Delivery Information

What you need to know

Our full Terms & Conditions can be found at http://www.penknightcarpentry.co.uk/terms-amp-conditions

but below is a brief summary of the main conditions you need to know before using this site:

   We do not charge for credit or debit card transactions, we believe customers

   should be able to pay for their products as they wish without charges so we

   pay them.

   All our products are subject to a specific production timescales; with bespoke

   products taking longer to manufacture than our standard products. Below is a

   list of our current timescales.

After an order, has been placed please feel free to contact us on the following e-mail address sales@penknightcarpentry.co.uk  with any inquiries regarding deliveries.

Delivery Times For Orders Taken On Or After 1st June - 2018 *Drawings for customer approval are e-mailed with every order,Order Acceptance is from when the signed drawings are received back we can not commence production without signed drawings  

STANDARD PRODUCTS ORDERED

DISPATCH DATE (*Delivery date is normally 1-5 working days AFTER dispatch date)

Shelves (softwood and hardwood)

5-7 working day from acceptance of order*

Windows and Front/Back doors (Softwood)

2-3 weeks from acceptance of order*

Windows and Front/Back doors (Hardwood)

3-4 weeks from acceptance of order*

French doors / garage doors (Softwood)

3-4 weeks  from acceptance of order*

French doors / garage doors / Driveway gates / Bifold-Doors (Hardwood)

4-5 weeks from acceptance of order*

Bespoke products

Bespoke Terms from acceptance of order*

BESPOKE PRODUCT ORDERED

DISPATCH DATE (order by phone/e-mail only )

ALL Bespoke Products

8-12 weeks from acceptance of order*

 


Delivery times can be between 7:00 am and 6 pm Mon-Fri, Saturday deliveries are available at an additional charge

We use our own transport or a courier service dependent upon the size of the item.

You must ensure you have appropriate assistance available to help unload your order (weight of the item will dictate how much assistance is required please contact us to clarify if your unsure) we will keep you informed of the day and approximate time of delivery.  Please ensure someone is available to sign for you delivery as items can not be left without a signature.

We do not charge for delivery of any item(s) what so ever unless a 2 man delivery is needed or a special direct delivery is required.

If you require a direct delivery service with two men please contact us for a price.



Delivery for overseas.  

We will deliver to any UK mainland portside of you choosing -at that point the free delivery ends. The full cost is to be covered by yourself to have the product/s brought to your chosen location.

We can help arrange this if you want us to PLEASE NOTE all costs incurred are to be covered by customer in advance.  Free delivery is to a UK port ONLY.